logo_hyand
  • /branches
    Industries
    • Automotive
    • Retail
    • Banking & Insurance
    • Public
    • More Key Industries
    Hyand Success Stories

    Qualification of staff

    Learn more

    Driving the mobility transition - digital platform for bike rental

    Learn more
    All success stories
    HyExpert - the IT talk

    Would you like to know more about how we can help you implement digital transformation? Contact us - the Hyand team looks forward to hearing from you!

    Make an appointment now
  • /solutions
    Solutions
    • Digital Strategy
    • Digital Services
    • Data Strategy
    • Replatforming/Legacy Modernization
    • Customer Centricity
    • GenAI/KI
    Hyand Success Stories

    Driving the mobility transition - digital platform for bike rental

    Learn more

    Successful customer support with the UnITS ticket system

    Learn more
    All success stories
    HyExpert - the IT talk

    Would you like to know more about how we can help you implement digital transformation? Contact us - the Hyand team looks forward to hearing from you!

    Make an appointment now
  • /about_us
    About us
    • Technologies
    • Newsroom
    • Expert Hour
    • ESG
    Hyand Success Stories

    Driving the mobility transition - digital platform for bike rental

    Learn more

    Successful customer support with the UnITS ticket system

    Learn more
    All success stories
    HyExpert - the IT talk

    Would you like to know more about how we can help you implement digital transformation? Contact us - the Hyand team looks forward to hearing from you!

    Make an appointment now
  • /cases
  • /career
  • /contact
  • DE
Book an online consultation
events
logo_hyand
  • /branches
    Industries
    • Automotive
    • Retail
    • Banking & Insurance
    • Public
    • More Key Industries
    Hyand Success Stories

    Qualification of staff

    Learn more

    Driving the mobility transition - digital platform for bike rental

    Learn more
    All success stories
    HyExpert - the IT talk

    Would you like to know more about how we can help you implement digital transformation? Contact us - the Hyand team looks forward to hearing from you!

    Make an appointment now
  • /solutions
    Solutions
    • Digital Strategy
    • Digital Services
    • Data Strategy
    • Replatforming/Legacy Modernization
    • Customer Centricity
    • GenAI/KI
    Hyand Success Stories

    Driving the mobility transition - digital platform for bike rental

    Learn more

    Successful customer support with the UnITS ticket system

    Learn more
    All success stories
    HyExpert - the IT talk

    Would you like to know more about how we can help you implement digital transformation? Contact us - the Hyand team looks forward to hearing from you!

    Make an appointment now
  • /about_us
    About us
    • Technologies
    • Newsroom
    • Expert Hour
    • ESG
    Hyand Success Stories

    Driving the mobility transition - digital platform for bike rental

    Learn more

    Successful customer support with the UnITS ticket system

    Learn more
    All success stories
    HyExpert - the IT talk

    Would you like to know more about how we can help you implement digital transformation? Contact us - the Hyand team looks forward to hearing from you!

    Make an appointment now
  • /cases
  • /career
  • /contact
  • DE
Book an online consultation
events
_banking_&_insurance
How to keep your customers: anticipate cancellations with a modern data warehouse

The challenge

In order to proactively reduce customer churn, a leading insurance company wanted to create precise cancellation forecasts. The existing data warehouse (DWH), which was getting on in years, could no longer meet the increasing demands for speed and flexibility. In addition, outdated technologies led to high operating costs and made it difficult to implement new requirements.

Our approach

To meet these challenges, the DWH was comprehensively modernized. New data sources were integrated automatically and the database objects and ETL processes were redesigned. By using the Oracle Golden Gate replication solution, near-real-time data management was implemented, which made it possible to process current data almost in real time.

The solution

The modernization of the DWH led to a significant reduction in operating costs. The introduction of the new ETL technology improved performance and shortened the time-to-market for new requirements. Near-real-time data management enabled the company to predict cancellations based on data and initiate targeted customer retention measures. In addition, the DWH was adapted to the EU GDPR, ensuring compliance with current data protection guidelines.

The modernization also made it possible to integrate new data and implement numerous new features: The use of real-time data enables web clip analyses, while pattern recognition allows typical customer behavior to be analyzed before cancellations and countermeasures to be taken at an early stage. The modernized DWH also enables optimized recommendation management through the central storage and evaluation of relevant customer data. This means that individually tailored offers can be automatically suggested, such as family insurance for recently married customers.

Added value through DWH modernization:

  • Early termination forecasts - identification of customers at risk of churning in order to implement targeted countermeasures at an early stage
  • Increased customer loyalty - proactive measures based on current data to reduce customer churn
  • Faster decision-making - near-real-time data management for immediately usable insights
  • Cost efficiency - reducing operating costs by replacing outdated technologies
  • Greater flexibility - faster implementation of new requirements thanks to optimized ETL processes
  • GDPR compliance - ensuring compliance with current data protection guidelines
  • Advanced customer analysis and targeting - use of web clip analysis, automated pattern recognition and improved recommendation management for individually tailored offers

HyExpert - the IT talk.

Would you like to know how you can take your company forward with our customized IT solutions? Do you have questions about specific digital challenges?

Contact us - we'll help you!

Make an appointment now
Book free of charge

_hyand_success_stories

Discover our solutions

You too can benefit from our extensive experience from
projects for companies of all sizes.

 

_banking_&_insurance

Central administration for around 1,000 funds - efficient, flexible, automated

Union Investment wanted to enable employees from several departments to access all relevant fund information quickly and reliably.

Learn more

_retail

Customer service significantly improved with centralized platform

Optimized processes, faster response times and greater customer satisfaction thanks to innovative platform solution.

Learn more

_enterprise_development, _further_industries

Process optimization through central sales planning tool

For our customer, an international logistics company, we developed a customized sales planning tool with low-code in just 5 months.

Learn more

_retail

Targeted customer approach through intelligent data analysis

Our client is a full-range food wholesaler (kitchen appliances and food).

Learn more

_banking_&_insurance

Development of self-organized teams

Hyand strengthens the self-organization of teams with agile methods, promotes collaboration and accelerates digital product development for sustainable success.

Learn more

_devops, _retail

Flexible digital platform for optimized customer service and long-term business success

Our client, based in Essen, is a German pharmaceutical wholesaler with more than 9,200 pharmacy members.

Learn more

_enterprise_development, _retail, app.dev, hyesl

Price labeling according to the Price Indication Ordinance (PAngV)

The legally compliant labeling of product prices in accordance with the Price Indication Ordinance (PAngV) poses a considerable challenge in the retail sector...

Learn more

_retail

Development of a data warehouse and optimization of inventory management

Our client from the non-food retail sector commissioned us with the prototypical development of a data warehouse and ...

Learn more

_further_industries

Perfectly promote and staff employees: AI-supported skills analysis

In order to realize the vision of a skill-driven company, our customer needed a user-friendly solution for recording and analyzing employee skills.

Learn more
Share
/branches
  • Automotive
  • Retail
  • Banking & Insurance
  • Public
  • More Key Industries
/solutions
  • Digital Strategy
  • Digital Services
  • Data Strategy
  • Replatforming/Legacy Modernization
  • Customer Centricity
  • GenAI/KI
/about_us
  • About us
  • Technologies
  • Contact us
  • ESG
  • Newsroom
  • HyExpert - the IT talk
/career
  • Careers at Hyand
  • Hyand Technology
  • Hyand Solutions
  • Hyand Consulting
  • Hyand Poland
  • Hyand Lithuania
  • Hyand India
  • Hyand Romania
/contact
  • Newsroom
  • Contact us
  • HyExpert - the IT talk
/legal
  • Imprint
  • Data protection
  • Compliance
/follow

2025 © Hyand Group GmbH. All rights reserved
✕
logo_hyand
  • /branches
    • Automotive
    • Retail
    • Banking & Insurance
    • Public
    • Further Industries
  • /solutions
    • Digital Strategy
    • Digital Services
    • Data Strategy
    • Replatforming/Legacy Modernization
    • Customer Centricity
    • GenAI/KI
  • /about_us
    • Newsroom
    • Technologies
  • /cases
  • /career
  • DE
  • EN
Book an online consultation