Better processes and faster customer service through business process management
The Challenge
Business processes at public authorities are subject to constant change, whether due to new legal requirements or other demands. Existing software systems are often not flexible enough to implement developments in a timely manner, meaning that some tasks have to be carried out manually. This can delay important work steps and the processing of customer inquiries. To ensure smooth operation and avoid follow-up costs due to non-compliance with legal requirements, it is necessary to reduce the effort required to implement and further develop business processes. Those responsible for these processes depend on transparency in the modeling and operation of business processes in order to optimize and further develop them.
Our solution
At the beginning of the project phase, an initial pilot process was modeled with Camunda and integrated into the existing system landscape. In close cooperation with the customer, basic libraries were developed to ensure the straightforward integration of additional Camunda processes into the existing microservice architecture. Several processes were implemented in a microservice for each domain. The team then designed UI components to facilitate usability. This was followed by the development of best practices for modeling, developing, testing, and integrating BPMN-based processes. The customer's employees were trained in modeling and implementing BPMN processes based on Camunda.
The result
Technical hurdles in the implementation of processes have been removed and the visibility of process flows and scalability have been improved. The modern software architecture offers greater future security. Business processes have been automated, reducing the workload for users. Support costs have also been reduced thanks to optimized monitoring during operation. Process management with Camunda ensures higher quality through transparency in process execution and documentation.
The most important facts in brief
Customer benefits
- Faster processing of tasks
- Improved customer service
- Simpler process management
- Transparent documentation
- Lower workload
The details
- 4 employees on duty
- 2.5 years Project duration
- 1 solution nationwide
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