Business Process Management

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Better processes and faster customer service through business process management

The Challenge

Business processes at public authorities are subject to constant change. Be it due to new legal regulations or other requirements. The existing software systems are often not flexible enough to implement developments promptly, meaning that tasks sometimes have to be carried out manually. This can delay important work steps and the processing of customer inquiries.
In order to ensure smooth operations and avoid follow-up costs due to non-compliance with legal requirements, it is necessary to reduce the effort required to implement and further develop business processes. Specialist managers are dependent on transparency in the modelling and operation of business processes in order to be able to optimize and further develop them.

Our solution

At the beginning of the project phase, an initial pilot process was modeled with Camunda and integrated into the existing system landscape. In close cooperation with the customer, basic libraries were developed to ensure the uncomplicated integration of further Camunda processes into the existing microservice architecture. Several processes were implemented in a microservice for each specialist domain.
The team then designed UI components to facilitate usability. This was followed by the development of best practices for the modeling, development, testing and integration of BPMN-based processes. The client's employees were trained in the modeling and implementation of BPMN processes based on Camunda.

The result

Technical hurdles in the implementation of processes have been removed and the visibility of process flows and scalability have been improved. The modern software architecture offers greater future security. Business processes have been automated, reducing the workload for users. Support costs have also been reduced thanks to optimized monitoring during operation. Process management with Camunda ensures higher quality through transparency in process execution and documentation.

Customer benefits