Development of an individualized, internal ticket system

_banking_&_insurance

Development of an individualized, internal ticket system

The Challenge

With a growing customer base and the associated increase in the number of inquiries, it is essential that all internal processes run effectively. This is why our customer from the financial sector commissioned us to digitize their manual task management.

The aim of the project was to develop an individualized, internal ticket system that supports specific working methods and takes the pressure off the specialist departments.

Our solution

As part of the project, UX prototyping was carried out, which included the development of an interactive prototype. Both the business requirements and the needs of the users were taken into account in order to ensure an optimal user experience. 

At the same time, the real application was further developed and validated. This was done as part of an agile project implementation in which we used the Kanban method. By using Kanban, we were able to react flexibly to changes and continuously improve the development process by iteratively developing and testing the prototype and the application. This approach enabled the project team to respond efficiently to feedback and continuously optimize the user experience.

Taking into account the different requirements of the users, Hyand developed a central process support system for managing all subtasks and monitoring their status. The agile project team used established UX methods to design a user-based and easy-to-use system in close collaboration with the client.

The result

With the help of the ticket system, employees' workflows have been simplified, allowing them to perform their tasks more efficiently and therefore work more productively. The individual departments can now manage all requests clearly, conveniently and quickly. The goal-oriented and close collaboration quickly delivered a suitable solution that facilitates the daily work of all users.

_hyand_success_stories